Contact Us

Last updated: October 13, 2026

Customers may contact the store by email for product information and order assistance.

Support Details

Email: lydiaclea5785@outlook.com
Store: Elovancia
Address: 8065 Huntington Dr, Jonesboro, Georgia 30238, United States

Available Assistance

Questions about shirts and T-shirts, with selected sleepwear, jackets, hoodies, socks, and dresses
Size, fit, and product-page specifications
Order confirmation, fulfillment updates, tracking, and address-correction requests
Damaged, incorrect, incomplete, or missing deliveries
Return instructions, exchange availability, and refund status
Checkout and payment-status questions that do not require sensitive payment credentials

Information to Include

For an existing order, include the order number, the email used at checkout, the relevant product name, quantity, a concise description of the question or issue, and the resolution requested. For visible damage, an incorrect item, or missing components, include clear photographs of the available shipping label, package, packing materials, complete contents, and affected item when reasonably needed for review.

Returns and Mailing

Contact support and wait for written instructions before mailing a return. The public address below is contact information and is not automatically the return destination. A return should be sent only to the address identified in the written authorization for that request.

Security Notice

Do not email complete card numbers, security codes, bank credentials, account passwords, or other authentication secrets. Complete payment only through the storefront checkout. We may ask for order information needed to locate a transaction, but we will not ask you to send a password or full payment credential by email.