Shipping Policy

Last updated: October 13, 2026

Elovancia sets out how shipping availability, fulfillment updates, carrier delivery, and shipment problems are handled.

Shipping Destinations

The current shipping configuration serves eligible addresses in the United States. Eligibility for a particular address is determined by the shipping options presented during checkout. An address for which checkout provides no delivery option is not accepted for shipment.

Destination availability can change when a shipping profile, carrier service area, or legal restriction changes. Review the available option before submitting payment.

Order Processing

Processing begins after payment authorization and any required order or address review. Processing needs may vary by product, quantity, inventory location, and order details. An order-specific estimate displayed during checkout, in the confirmation, or in a later fulfillment notice is the estimate that applies to that order.

Orders may be held while inaccurate or incomplete delivery information is clarified. A fulfillment notice does not mean a carrier has completed delivery.

Carriers, Tracking, and Split Shipments

Carrier and service selection depend on the option available for the order, the destination, and fulfillment routing. When tracking is provided, it is sent through the order communication associated with checkout. Carrier systems may require time after acceptance before the first event appears.

If an order is fulfilled in more than one parcel, each parcel may have separate tracking and delivery events. Review all shipment notices before reporting a missing component.

Delivery Estimates

Delivery estimates are shown when available during checkout or after fulfillment. They are estimates rather than guaranteed arrival dates unless an express guarantee is stated in writing for the order. Carrier operations, severe weather, transportation disruption, holidays, access restrictions, customs processing, and incorrect address information can affect transit.

Use the latest carrier event and order communication when reviewing progress. Contact support if the shipment remains outside the estimate without a useful carrier update.

Shipping Charges and Currency

Available shipping charges are displayed before the order is submitted. Charges depend on the option, destination, parcel, and current shipping configuration. The storefront currency is USD; any applicable tax, duty, conversion, or carrier charge is handled as disclosed at checkout or as required by the destination and service provider.

No shipping fee, expedited service, or free-shipping promise is created by this policy unless that option is actually displayed for the order.

Address Changes and Cancellation Requests

Review the recipient name and full delivery address before payment. To request a correction or cancellation, email lydiaclea5785@outlook.com as soon as possible with the order number and corrected information. We will check fulfillment status, but a change cannot be guaranteed after processing, packing, label creation, or carrier transfer begins.

Never send payment details or passwords by email when requesting an update.

Delayed, Missing, or Marked-Delivered Parcels

For a delayed parcel, review tracking and any carrier notice first. For a parcel marked delivered but not found, check the delivery location, household members, reception or mail area, nearby secure locations, and the carrier. Contact support with the order number and relevant tracking event if assistance is still needed.

We will review available order and carrier records and explain the next step. A replacement, refund, carrier investigation, or other resolution depends on the verified facts and applicable law.

Damage and Delivery Inspection

Inspect the order after delivery. If an item is damaged, incorrect, or incomplete, preserve the available packaging and contact lydiaclea5785@outlook.com promptly. Include the order number, a description, and photographs reasonably needed to show the product, packaging, label, and issue.

Do not return a damaged or incorrect item before written instructions are provided.